##############################################################################
# Personal Information
######################

Jesus Ortega
215 S. Dunlap St., #7
St. Paul, MN 55105
jesus.ortega.segura:at:gmail.com


##############################################################################
# Objectives
############

To work for a company actively involved in the use of Linux and other open
source products, providing system administration, technical support, training
or development services.


##############################################################################
# Education
###########

Masters Degree in European Integration (1994)
University of Limerick. Limerick, Ireland.

Bachelors of Arts Degree: Political Science Major, International Studies 
Minor (awarded two special mentions) (1993)
Complutense University of Madrid (UCM). Madrid, Spain.

Erasmus Scholarship to the University of Limerick (1991)


##############################################################################
# Work Experience
#################

******************************************************************************
2000 - current
Silicon Graphics (SGI)
Multiple locations (awarded two Peer Recognition Awards)
******************************************************************************
Senior Technical Support Engineer (May 2015 - current)
------------------------------------------------------
Continued working for the Support Level 2 team from a remote home office
in Saint Paul (Minnesota, USA). Member of the core development team of 
SGI Remote Services (SGI RS), bundled with SGI Foundation Software (SFS)
to provide 24x7 monitoring and fault notification.


Technical Support Engineer Level 2 (August 2006 - May 2015)
-----------------------------------------------------------
Worked for the Support Level 2 team from a remote home office in Seville
(Spain, European Union) between August 2006 and September 2011. Continued
working for the same group from a remote home office in Saint Paul (Minnesota,
USA) from September 2011.

Provided second level technical support in English and Spanish for specialized
high-performance supercomputers running Red Hat Enterprise Linux (RHEL) and
SUSE Linux Enterprise Server (SLES) on the IA-64 and x86_64 architectures.
Provided support for SGI's specialized high-performance software (SGI
Performance Suite; SGI MPT, SGI's implementation of MPI; NUMALink; cpusets;
CXFS, SGI's clustered filesystem; XVM, SGI's volume management software;
virtualization). Coordinated weekly meetings of the global support teams to
exchange ideas, identify problems and trends, and propose possible solutions.
Assisted with the implementation of a company-wide knowledge base system and
developed an internal web-based tool written in Perl CGI to manage the
submission of draft solutions. Assisted with large system installations and
system software upgrades on customer sites, and taught SGI classes (see
details below). Participated in the global leadership program in 2013.


Technical Support Engineer Level 1 (August 2000 - August 2006)
--------------------------------------------------------------
Worked for the OS/Applications team at the Customer Support Center (CSC)
providing specialized support for high-performance servers and workstations
running the IRIX operating system.  Also provided support to Linux users,
including users of the SGI Advanced Cluster Environment (ACE) and customers
running Itanium and Itanium2 Altix systems (IA-64) with Red Hat Enterprise 
Linux (RHEL) and SuSE for IA-64.  Both activities were carried out in Spanish 
and English.  Also provided support to Windows NT and Windows 2000 customers 
from several Latin American countries in Spanish.  

Designed and developed the internal website used by the Latin American support
team using Perl DBI, MySQL and Apache on a Linux system, also serving as the
project lead.  Acted as the system administrator of an Origin 200 system (IRIX)
being used as an internal production web server, and also a Linux internal web
and IRC server since January 2002.

Coordinated the Latin American team since July 2002, and led several special
groups to rewrite processes.  Coordinated the UNIX roundtable where technical
personnel discussed issues relating to the support of IRIX and Linux.
Organized a volunteer group to study the Linux kernel.  Acted as the list
administrator (using majordomo software) of two mailing lists to coordinate
the Latin American group, and another technical list for the Linux support
personnel.

Set up an internal CVS repository for web development.  Ported and built IRIX
packages of some freeware applications (xautolock, lftp).  Presented an
introduction to the SuSE init process and system management tools during the
course of an internal SGI conference.  Wrote multiple technical documents and
HOWTOs to be used for internal training.  Tested several beta products for
engineering prior to final release.


******************************************************************************
1998 - 2000
USWest - !nterprise. 
Minneapolis, Minnesota, USA (awarded two Extraordinary Feats Awards)
******************************************************************************
Customer Engineer (July 1999 - August 2000)
-------------------------------------------
Worked for the Internet Services Operations Center (ISOC) group performing 
general system and network monitoring duties.  Also, set up an internal 
server running FreeBSD, designed an intranet web site and several MySQL 
databases for the group, and wrote some internal tools in Perl. 

Assistant Technical Analyst (May 1998 - July 1999)
--------------------------------------------------
Provided technical support, level 2, for dial-up, DSL and Netscape related 
issues.  Set up and coordinated the design of a departmental site to 
assist Level-2 support analysts in their daily work.  Coordinated system 
administration of the Linux server hosting the site.  Wrote documentation 
to assist the team during the training and troubleshooting sessions: NAT 
Mapping HOWTO, several Netscape and connectivity technical tips, Top Ten 
Netscape Issues, Netscape Manual Reference, etc. 


******************************************************************************
1995 - 1998
DecisionOne. 
Bloomington, Minnesota, USA
******************************************************************************
Technical Support Representative (November 1996 - May 1998)
-----------------------------------------------------------
Provided technical support at the Commercial Help Desk for various 
applications, such as Microsoft Office and Lotus Notes. This help desk 
provided support to companies such as the University of Chicago, 
Pillsbury, Exabyte, Lanier, etc.

Provided bilingual technical support for Ameritech.net, setting up and 
maintaining user accounts, troubleshooting connectivity issues and 
supported browsers (Netscape Navigator and Microsoft Internet Explorer).

Provided bilingual technical support for Netscape products in the 
Windows 95 environment (Netscape Navigator, Gold, Communicator,
Smartmarks and NetObjects.  Troubleshooting of several problems related 
to the application as well as the Internet connections and various 
system errors.

Customer Service Representative (August 1995 - November 1996)
-------------------------------------------------------------
Answered phone calls from customers and field engineers, entered data 
into computer system, provided technical support for engineers, 
maintained accounts for special customers and oversaw malfunctioning 
system errors.


*****************************************************************************
1993 - 1995
Education
Limerick, Ireland - Madrid, Spain
*****************************************************************************
Teacher (July 1994 - August 1995)
---------------------------------
Taught Art History and World History at a high-school academy in Madrid 
(Spain), taking full responsibility for designing the curriculum, preparing
and teaching the classes.

Assistant Lecturer (January 1993 - June 1993)
---------------------------------------------
Assisted in teaching Social Movements in Twentieth Century Spain at the 
University of Limerick (Ireland), as a part of the curriculum of the Spanish 
Department.

Member of a research team on the welfare policies in the OECD countries while
studying at the Universidad Complutense (Madrid, Spain), whose work ended with
the publication of "El Estado del Bienestar en los paises de la OCDE"
(Ministerio de Trabajo y Seguridad Social, Madrid, Spain, 1992).


#############################################################################
# Technical Classes Taught
##########################

UV SGI Management Center for UV
SGI. September 2014 (Peachtree City, GA, USA).

UV System Administration I (SLES)
SGI. December 2015 (Virtual Class).
SGI. September 2014 (Peachtree City, GA, USA).

UV System Administration I (RHEL)
SGI. July 2014. (Virtual Class).
SGI. May 2014 (Peachtree City, GA, USA).

Introduction to IRIX
SGI. October 2012 (Grand Forks, ND, USA).


#############################################################################
# Additional Experience and Training
####################################

SUSE Linux Enterprise Server 12 Advanced Administration.
Virtual Class. November-December 2015.

SUSE Linux Enterprise Server 12 Administration.
Virtual Class. October-November 2015.

Linux Kernel Internals (Intel Itanium2 64-bit).
Silicon Graphics. October 2004.

Linux Performance Evaluation and Tuning.
Silicon Graphics. July 2004.

Linux Scalability on Intel 64-bit Processors.
Silicon Graphics. January 2003.

Java Programming I.
University of Minnesota. October 2002 - November 2002.

C++ Applications Programming.
University of Minnesota. March 2002 - May 2002.

Linux Kernel Internals (Intel 32-bit).
Silicon Graphics. November 2001.

Linux Network Administration.
Silicon Graphics. September 2001.

Linux Security.
Silicon Graphics. July 2001.

IRIX Network Administration.
Silicon Graphics. May 2001.

IRIX Advanced System Administration.
Silicon Graphics. February 2001.

IRIX System Administration.
Silicon Graphics. October 2000.

Introduction to C.
Hennepin Technical College. January 2000 - May 2000.

Red Hat Linux Networking and Security Administration (RH253).
Global Knowledge. March 2000.

Red Hat System Administration I & II (RH133).
Global Knowledge. March 2000.

Perl/CGI.
Open University. January 2000.

Introduction to Cisco Networking Devices (Cisco, ICND).
Ascolta. November 1999.

Introduction to UNIX.
St. Mary's College. Spring 1999.

Setting up and troubleshooting dial-up connections (Cisco).
!nterprise. February 1999.

Windows NT Workstation.
Anoka-Hennepin Technical College. Winter 1999.

Introduction to UNIX.
St. Paul Technical College. Winter 1998.

Visual BASIC Programming I.
St. Paul Technical College. Spring 1998.

Microsoft Networking Essentials (MCSE).
DecisionOne. February 1998.


Software experience with several Linux distributions (SLES, RHEL, Debian,
Ubuntu), as well as several flavors of UNIX, networking, HTML, bash shell
scripting, CVS, git, Perl, PHP, JavaScript, SQL, kickstart, building RPM
packages and writing man pages.


###########################################################################
# Other Activities and Hobbies
##############################

Reading and writing (literature, philosophy, history...), cooking, tennis,
soccer, drawing, arts, walking and hiking.


###########################################################################
# Languages
###########

Spanish: Native Language

English: High proficiency level in reading, writing and speaking.  

Always ready to learn a new foreign language, if needed.